12.

Our existing server record (as of the commencing of 2016) are: Moldova, Switzerland, Canada, Portugal, Germany, Italy, France, England ans United states. Maintain in intellect that we are constantly incorporating new servers to this record. 2.

BV Net Providers Minimal, Seychelles. 3. We use Zendesk and Zopim but will be weening this off. We generally delete Zendesk tickets older than six months.

We are discovering going to open source self hosted alternatives (such as osticket) but sense that the person working experience of these solutions are less than great. This is definitely an place that we are actively seeking at with the revision of our shopper portal that is underway.

How Come VPNs Blocked From time to time?

We have been using Google Analytics to gauge our conversions and wherever our customers are coming from but have eradicated this. E-mail is self hosted. 4. Normally we do the job with the providers to resolve the problem and we have under no circumstances supplied up any of our buyer info.

Commonly we terminate our connection with the supplier if this is not appropriate. Our US servers beneath DMCA jurisdiction or British isles (European equivalent) have P2P locked down. 5.

This has not transpired nevertheless but we do not continue to keep any person logs so there is not a great deal that can be delivered primarily if the payment is by way of an nameless channel. 1 of our founders is a attorney so this kind of requests will be examined on its validity and will resist such requests if completed with no correct trigger or veepn authorized backing. We also endeavor to retain our prospects informed if there are any this kind of requests.

If we are prevented from performing so, we also preserve a PGP signed warrant canary which is current in the initial 7 days of each individual month which will stop to be current if we are essential to log without informing our consumers. (bolehvpn. net/canary. html)6. Indeed, it is authorized besides on those people marked Browsing-Streaming and BolehGEO which are restricted possibly due to the provider’s insurance policies or restricted bandwidth. 7.

We use MolPay, 2Checkout, Paypal, Coinbase (Bitcoin), Coinpayments (Sprint and XEM) and direct deposits. On our process it is only marked the Invoice ID, the account it is for, the technique of payment and whether or not it can be compensated or not. We having said that of system do not have manage of what is saved with the payment suppliers. 8. Our Cloak configurations employ 256 bit AES and a SHA-512 HMAC put together with a scrambling obfuscation layer. We do have a lock down/get rid of switch characteristic and DNS leak security.

9. Yes, for Home windows and Mac OS X.

There is certainly a basic user log with a incredibly small verbosity level of one (in which is silent and 9 is most verbose) stored in log. txt in the installation folder. Consumers are no cost to delete this if they would like from time to time. They are generally utilized for troubleshooting functions. 10. Of course, we do use our have DNS servers. 11. Our servers are rented from server companies through the planet with whom we have constructed a longstanding connection. On the other hand we do retain entire root access. We are not a white label reseller and regulate our own infrastructure. It is to be famous that our VPN support authenticates totally working with public key infrastructure (PKI) without the need of the necessity to use a central authentication server.